Support

How do I sign in? Open the BookVAO app, type your business's address (yourname.bookvao.com, or your own domain), then the same email and password you use for the dashboard. Owners, front desk and team members all sign in this way; each person sees what their role allows.

I am not getting notifications. Check that notifications are allowed for BookVAO in your phone's settings. On iPhone, a Focus such as Sleep or Do Not Disturb delivers them silently; add BookVAO under Settings, Focus, Allowed Apps if you want requests to come through.

I manage more than one business. Tap the business name at the top of the app and choose "Add another website".

How do I give someone a login? In the dashboard, open Team. A team member's login can see only their own bookings, or everyone's if you choose front desk. For a receptionist who is not booked themselves, add a front desk login at the bottom of that page. Removing a login signs that person out everywhere at once.

Where does my team sign in on the web? At bookvao.com/login, or the "Team sign-in" link at the bottom of your booking site.

To change or cancel, use the link in your confirmation email, or contact the business directly: they run their own calendar and we cannot move an appointment for you. To see your bookings, open "My account" on the business's site; it emails you a sign-in link, no password needed. To stop text reminders, reply STOP.

To close an account, or to see, correct or delete personal information, write to support@bookvao.com. How we handle information is in the privacy policy; the agreement for businesses is in the terms of service.